FAQ

Quick answers to the questions store owners ask most. If you don't find what you need here, check the guide for the feature you're setting up.

#General

#What's the difference between Vite Invoice and Vite Invoice Pro?

The free plugin covers invoicing: automatic or manual invoices, numbering, the Basic template with live preview, email attachments, email templates, customer download, the setup wizard and ZATCA e-invoicing, Phase 1 and Phase 2.

Pro adds:

• More documents: Packing Slip, Delivery Note, Shipping Label, Credit Note and Proforma Invoice
• Five more templates, custom CSS, product images and a QR code
• Custom fields
• Bulk export, including a ZIP of selected documents and scheduled exports
• Cloud storage in Google Drive or Dropbox
• Vitepos integration

#Does it work with HPOS?

Yes. Vite Invoice works with WooCommerce High-Performance Order Storage and with the older order storage.

#Where are the PDFs stored?

On your own server, in a protected folder inside wp-content/uploads. With Pro, you can also keep a copy in Google Drive or Dropbox.

#Invoices and numbers

#Can an order get two invoices?

No. One order gets one invoice, whether it is made automatically, by hand or when an email is sent.

#Does regenerating change the invoice number?

No. Regenerating makes a new PDF with the current order data and design. The number stays the same.

#Can I use the order number as the invoice number?

No. Invoices have their own continuous series, so numbers never have gaps or repeats. You can set the format and the next number in Invoice numbering.

#Can I renumber or delete invoices?

No, on purpose. Issued numbers never change. To correct an invoice, issue a credit note (Pro).

#Why did an order not get an invoice?

Check Settings → Invoice: the order status must be one of your triggers, and it must not be a free order with Skip free orders on, or a status under Never make an invoice for these order statuses. You can always make one with Generate.

#Emails and customers

#Why is the invoice not attached to the Processing email?

Check that Attach invoices to WooCommerce emails is on in Emails, that Processing order is ticked, and that Make the invoice if it is not ready yet is on. See Email attachments.

#Can guests download their invoice?

There are no public download links. Customers download from My Account when logged in, and only their own orders. For guest orders, attach the invoice to the order emails.

#ZATCA

#Is ZATCA e-invoicing really free?

Yes. Phase 1 (bilingual tax invoices with the ZATCA QR code) and Phase 2 (onboarding, signed XML, reporting and clearance) are both in the free plugin.

#Does Vite Invoice make my store ZATCA compliant?

It gives you the tools. Whether your business must comply, and from when, is set by ZATCA. Check ZATCA's current requirements, test in the sandbox and simulation first, and ask a tax adviser if you are unsure.

#Why can't my B2B customer download their invoice yet?

On Phase 2, a Standard (B2B) invoice is held until ZATCA clears it. It is released to the buyer automatically after clearance. See ZATCA Phase 2.

#Languages

#Which language are my invoices in?

Your site language, set in Settings → General → Site Language. Right-to-left languages such as Arabic are mirrored. See Translation and RTL.

#Licensing

#What happens if I deactivate Pro?

The free features keep working, and your invoices and their numbers are kept. Pro features such as more documents, extra templates, custom fields, bulk export, cloud copies and Vitepos invoices stop.

#Do I need Vitepos?

No. Vite Invoice works on any WooCommerce store. If you run Vitepos, Pro gives every sale an invoice. See Vitepos integration.